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Number of hours
Lectures : 8.0
Tutorials : 8.0
Laboratory works : 0
Projects : 0
Internship : 0
Written tests : 0
ECTS : 1.5
To get the vocabulary and the quality tools used in the company. To apprehend the principles of the improvement continuous in the scope of quality and environment in order to be quickly integrated in a company who is certifies ISO 9001 and ISO 14001. To know the quality tools used in the design and the development.
History of quality Terms and definitions relating to quality Listening customer, the customer need Analysis of the value, functional analysis, the functional schedule of conditions Method FMECA The management of quality and environment Measure of processes : Capability. Statistic Process Control Improvement of the processes: Experimental design - Six sigma - Lean Manufacturing - Lean Office
Multiple-choice quiz, presentations with the paperboard by representative of groups.